Testing Policies

Animal specimens are generally not acceptable for laboratory testing and will not be tested. Human Specimen Acceptability Requests for uncommon specimen type testing will be rejected, and the order cancelled, unless validation information is available.

A $25 cancellation fee will be applied if the order has been paid and kit has been shipped to the patient.

Vibrant America establishes its own reference ranges for analytes whenever possible. For some procedures, it is necessary to use ranges suggested by the reagent manufacturer or reported in the literature.

After testing is completed, samples are kept refrigerated for 7 days and then discarded. Samples that must be retained for longer than 7 days are kept frozen. The retention times for all samples will vary and are based on such criteria as:
Appropriateness of testing is ultimately a technical decision and is made by the technical staff using test-specific criteria. Vibrant America’s Sample Storage Policy assures availability of adequate and reliable specimens. Please call Support for more details.

Test Specific tube requirements are provided in our Test Menu.

Vibrant allows providers to order tests for their patients on the website. VIBRANT shall perform the Services at the pricing as set forth in the Test Price Calculator inside the Provider portal. All Vibrant services are provided on a pre-paid purchase only. The patient or provider is required to pay using their credit card at the time of ordering the tests. No returns or refunds are eligible for the orders once the sample has been received by the Lab. Only the provider can cancel the order if the specimen has still not been received by the lab. A cancellation fee of $25 will apply if the order has been paid for and the kit has been shipped. Vibrant reserves the right to withhold results for any payment related issues associated with the test order