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Check out the new Vibrant Wellness Provider Ordering Portal updates for June 2025!
Brand Your Patient Portal - New MyWellness Settings
Under Settings > Practice Details > Contact, users can configure an “Additional Notification Email” field to include up to 5 supplementary email addresses, separated by commas. These addresses must be different from the main notification email. This configuration ensures multiple team members receive system-generated notifications, improving visibility and reducing the chance of missed updates.
Notify Your Team Without Sharing Your Login - New Multiple Notification Emails
Under Settings > Practice Details > Contact, users can configure an “Additional Notification Email” field to include up to 5 supplementary email addresses, separated by commas. These addresses must be different from the main notification email. This configuration ensures multiple team members receive system-generated notifications, improving visibility and reducing the chance of missed updates.
Get Faster Answers in the Help Center With New AI
A new AI assistant is now embedded in the Help Center search experience. When users enter a question, the assistant scans all available support articles and returns a summarized answer based on the most relevant content. This feature improves accuracy, minimizes manual searching, and helps users get faster, more precise answers drawn from multiple sources in the knowledge base.
Complete Patient Questionnaires During the Visit
Some of our lab tests require a patient questionnaire to support accurate interpretation, personalized reference ranges, and tailored report comments. Providers can now complete the questionnaire with the patient during the visit, directly from the order confirmation page. If not completed in-session, it will be automatically sent to the patient by email or in MyWellness, as usual.
Mandatory Phone Numbers for International Orders
To improve communication with international patients and reduce follow-up workload for our support teams, we’re updating the phone number requirement during order placement.
Starting June 9, 2025, if an order uses the “Ship to Patient” delivery method and the patient’s address is outside the U.S. or Canada, the phone number field will become required. If left blank, the system will highlight the field and prompt the user to enter a valid number before proceeding with checkout.
Bug Fixes and Small Improvements
🔹 FIXED: Kits were not automatically triggered after order placement (Provider Portal)
🔹 FIXED: Wallet cash-out issue prevented proper transactions (Provider Portal)
🔹 FIXED: Patient weight displayed incorrectly on the Patient Profile page (Provider Portal)
🔹 FIXED: Mobile layout issue caused incorrect margins in the step panel (MyWellness)
🔹 FIXED: Sentry error caused by missing or null location_name in VP settings (MyWellness)
🔹 FIXED: Patient weight was incorrectly displayed on the Patient Profile page (Provider Portal)
🔹 FIXED: International phone numbers were not correctly handled in practice-level settings on the Settings page (Provider Portal)
🔹 FIXED: Urine sample receiving records were missing from final reports (Provider Portal)
🔹 FIXED: Page auto-zoomed after login on mobile devices (MyWellness)
🔹 FIXED: Payments were failing during checkout (MyWellness)
🔹 FIXED: Sample collection instructions were not displaying (MyWellness)
🔹 FIXED: “Null pointer” error on the PNS Single Page (MyWellness)
🔹 FIXED: “Null pointer” error affecting button behavior in the PNS Sample Navigation right panel (MyWellness)
🔹 FIXED: Report was not marked as ready after the sample_finished message was sent (Provider Portal)
🔹 FIXED: Practice name edits appeared to save but reverted after page refresh (Provider Portal)
🔹 FIXED: Several reports were returning errors, preventing proper access (Provider Portal)
🔹 FIXED: Report-ready notification emails were not sent for multiple providers (Provider Portal)
🔹 FIXED: Net pay orders were returning orderV2 errors (MyWellness)
🔹 FIXED: Billing issues persisted when balance was equal to zero (MyWellness)
🔹 FIXED: GraphQL 403 error affecting portal access (MyWellness)
🔹 FIXED: Report tracking number modal triggered a 500 internal server error (MyWellness)
🔹 FIXED: Collection instructions were missing for kit-based orders (MyWellness)
