Client Account Manager

London, United Kingdom / Sales / Full time

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Client Account Manager – UK & Europe (English Speaking)

 

Location: Remote (Must reside in or around London, within 60 minutes)

 

About Vibrant Wellness

Vibrant Wellness is a US-based biotechnology company and global leader in advanced clinical diagnostics and longevity solutions. Headquartered in Santa Clara, California, we are expanding rapidly across Europe through our division, Vibrant Wellness Europe. We deliver cutting-edge, science-backed lab testing to healthcare professionals in complementary, integrative, and longevity medicine. Our mission: help providers uncover root causes and drive better outcomes through personalized diagnostics and solutions.

 

The Role

As a Client Account Manager (CAM), you’ll play a critical role in maintaining and growing our relationships with healthcare providers across the UK and Europe. This is a hands-on role focused on delivering exceptional support, identifying account-level growth opportunities, and helping ensure your region meets and exceeds its goals in close collaboration with the Regional Sales Manager.

 

You’ll Be Responsible For:

  • Serving as the primary liaison for all existing ordering accounts—responding promptly and professionally to inquiries, concerns, or issues
  • Monitoring account health to prevent revenue decline and proactively identifying opportunities for growth
  • Exploring new test sales opportunities within existing accounts and partnering with the Regional Sales Manager to schedule strategic calls and meetings
  • Driving a team-based, ecosystem approach to account success by working closely with the Regional Sales Manager to support territory goals and quota
  • Facilitating a smooth handoff and activation process for newly onboarded ordering accounts
  • Building strong, long-term relationships by understanding each client’s clinical needs, workflow preferences, and business objectives
  • Leading regular virtual or phone-based client check-ins to share updates, reinforce rapport, and uncover growth opportunities
  • Staying current on market trends, competitive activity, and client feedback to inform strategy and identify areas for improvement
  • Coordinating with internal teams (marketing, customer support, logistics, clinical education) to ensure client needs are fully met
  • Providing regular updates to the Sales Director and Regional Sales Manager on account status, pipeline, and revenue performance

 

What We’re Looking For:

  • Proven experience in account management, client success, or customer support—preferably in healthcare, diagnostics, or life sciences
  • Strong communication and relationship-building skills
  • Fluent in English; French or German fluency is a strong plus
  • Organized, proactive, and comfortable managing a book of business across multiple countries
  • HubSpot or other CRM experience preferred
  • Based in or around London (within ~60 minutes), with flexibility to travel occasionally
  • Interest in integrative, functional, or longevity medicine is a plus

 

What We Offer:

  • Competitive base salary with performance bonus structure
  • Flexible, remote work environment
  • Collaborative team culture with room for growth
  • Opportunity to support a mission-driven company transforming modern diagnostics

 

How to Apply

Please send your CV and a short cover letter to mbishawi@vibrant-wellness.com explaining your background and what excites you about this opportunity.