Check out the new Vibrant Wellness Provider Ordering Portal updates for May 2025!
eZ-Bill consolidates lab tests, services, programs, and other billable items into a single billing workflow within the portal. Providers can set custom prices, manage patient charges, and track revenue directly in one place. All billing actions are completed within the portal, eliminating the need for external tools or manual coordination.
Vibrant Product allows providers to set custom pricing for lab tests ordered through Vibrant. Prices can be adjusted globally or modified during individual orders to fit the needs of the practice.
This feature gives providers control over lab test charges within the eZ-Bill workflow, helping them maintain consistent pricing and simplify billing operations.
Providers cannot adjust retail prices on lab tests in New York, New Jersey, California, or Rhode Island. Other eZ-Bill features are not affected.
Practice Product enables providers to charge for custom items such as supplements, protocols, programs, skincare products, and other practice-controlled billables directly within eZ-Bill. These charges can be added to patient orders and are consolidated with lab test fees into a single bill.
This feature simplifies billing by eliminating the need for separate invoices or third-party systems. All payments are managed in one platform, reducing administrative tasks and allowing practices to streamline workflows, lower overhead, and focus more on patient care.
Automatic Statements offer customizable financial reporting by delivering receipts as individual transactions or consolidated summaries. Users can choose weekly or monthly delivery, with statements sent directly to the inbox.
Weekly statements are delivered every Sunday, and monthly summaries are sent on the 1st of each month at 8:00 AM UTC. Practice administrators receive reporting across all providers, making it easier to monitor activity and maintain organized records.
A centralized credit management system for providers and practice administrators. Users can apply available credits to future orders or request direct payouts to a linked bank account.
Practice administrators have full control over credit usage through configurable Default Payout Settings, allowing them to determine whether providers can retain or withdraw revenue. Providers retain access to credits issued through refunds, rewards, or deposits, supporting greater visibility and flexibility in financial operations.
Whether managing individual test orders or overseeing practice-wide financial activity, the Wallet enables transparent, streamlined, and efficient credit handling within the platform.
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Discover a new approach to billing built specifically for small, cash-based practices. This webinar will show how to manage all patient charges for lab tests, supplements, services, and programs in one place using the Vibrant Portal.
Learn how to define your own pricing structure, streamline payments, automate financial tasks, and integrate billing into your existing workflow—without adding new systems.
Register now to learn how eZ-Bill can simplify billing and support better practice operations.
The MyWellness Patient Portal is now available in beta for select practices. This new tool gives patients a centralized place to complete required actions, track their kits, and access important information without relying on scattered emails. With guest login and mobile access, patients can take care of everything using just their Accession ID. Patients of providers in the beta group will automatically be invited to MyWellness and will see a MyWellness login link at the bottom of all patient emails.
The portal improves the patient experience by making it easier to complete required tasks and reducing follow-ups for your team.
Providers can now manually share questionnaire links with patients by opening the questionnaire from the Test Reports tab and copying the URL. Patients can access their questionnaire by entering their first name, last name, and date of birth to verify their identity.
A generic questionnaire link is also available, which requires patients to verify using their accession ID.
In addition, providers can configure automatic questionnaire reminder defaults in their settings. By default, patients will receive a reminder email from Vibrant every 3 days until the questionnaire is completed.
Language Change on Statements Page
The Statements tab has been updated. The “Sample” tab on the Statement page has been renamed to “Order” to represent the data presented more accurately and to ensure consistency with the ordering workflow.
Bug Fixes and Small Improvements
🔹 FIXED: Clinics unable to book consultations – Resolved an issue that prevented clinics from successfully booking consultations, restoring full scheduling functionality.
🔹 FIXED: $0 pricing display error – Corrected a bug where some test prices appeared as $0, ensuring accurate pricing on orders.
🔹 FIXED: Report-ready notifications missing on Home Page – Fixed a bug where available reports did not trigger updates in the “Updates” section, restoring timely visibility.
🔹 FIXED: Hormone Zoomer Questionnaire section failed to load – Restored the questionnaire section in the Patient Profile so providers can view and manage responses.
🔹 FIXED: “Cannot read properties of undefined” report error – Addressed a system-level issue in the report engine that blocked some reports from loading.
🔹 FIXED: Bank linking blocked in Wallet settings – Resolved a bug that prevented providers from linking their payout bank accounts, restoring full Wallet setup functionality.
🔹 FIXED: Home Page Updates section not displaying – Corrected an issue where the Updates section showed no content on the Provider Portal homepage, ensuring proper display of alerts and updates.
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